FAQS

 

What date do I book my dress for? 

Please book for the date of your event, as the return date is based off this. 

 

When do I need to return my garment?

The next working day after your event. For example if your rental is on Saturday, you will need to post it back to us by Monday.

 

How do I return my garment?

Please pack up the garment in the return bag provided. You will need to take your returns package to your nearest NZ Post.

 

Do you offer try-ons or postal try-ons?

We want to make sure you feel good in your dress and encourage try-ons by appointment. Physical address will be supplied upon request. Please get in touch if you’d like to organise this.

Unfortunately we do not offer postal try-ons, however we will be working to provide this option soon. 

 

What if my dress arrives and I don’t like it, do you offer a refund?

Unfortunately we do not offer refunds, so please select carefully or use the try on option available.

If there is enough time, we do offer exchanges, however the postage and any difference in rental price will need to be paid again. Please get in touch.

 

Do you allow pick ups and drop offs?

Yes, we are based in Te Atatu, Auckland. Address details will be provided once order is confirmed.

 

Do I need to get the dress dry cleaned?

No, cleaning of the garment is covered in the cost of hire. Please do not attempt to clean or remove stains from the dress as this could result in extra charges for the damage that may occur. Refer to our full terms and conditions.

 

What day will my rental dress arrive?

We aim for our rentals to arrive to our customers at least one working day prior to your event.

 

What if I accidentally damage the garment?

You are responsible to pay the total damage cost. This will be assessed on return to us. However, if the garment is damaged beyond repair, you will be required to pay the full RRP of the garment. For more on this, please see our terms and conditions.